I like that they are always open to feedback from their customers regarding future enhancements or product improvements, as well have an active community forum for discussion about products in use within your organization's environment.
They also tend not force you into new software when it is clear you already utilize something else (such as using VMWare rather than Hyper-V). We used this solution with our clients primarily because we were looking at providing some level automation capabilities across several different organizations/clients without having too much custom development effort involved by another vendor - which was important given one client had very specific needs related to network monitoring that required specialized attention if done manually versus through automated means.