I like that there is no paperwork involved, you fill out information online via your computer/phone (laptop) with ease! It's easy enough so anyone could do it without assistance from someone else as well which makes sense because who would want some stranger looking over them? Also they are very fast when approving payment plans if needed!! Easy process all around. ! Not much dislike but not really anything either except maybe needing more options such us paying off loans instead being only able pay monthly payments vs lump sums etc... But nothing too great about this program overall just seems quick & simple.