I like that it has multiple options for users to view their data before submitting it. Also allows me to edit my own info after submission if needed (which saves time). Sometimes you have to wait up to 10 minutes at times when using this tool which can be frustrating especially during peak hours. It would also help with user experience if they had some notification system available once submitted where we could see our progress of being approved/rejected etc. We use it mainly for payroll but its great for other applications too!