I like that it's very easy to edit pages when you're making changes or adding things by hand is difficult for me so this helps quite a bit! Not much but i do not have anything bad about this program as far as what I've seen. It does help in terms of keeping track of records easier than paper files and it also has time stamping which comes in handy sometimes. The price can be rather steep for some people since there isn't really any options other then paying more money each month. Also sometimes if someone forgets something they need from past doctors visits their account may get locked out because we don't always keep up with our accounts all at once. This tool however keeps us organized throughout the year even though certain months we forget appointments here and there etc.