The ability for me as an OD to be able to see reports of my patients that are not in our system, or have been lost from there; this has saved so much time! I can also use it during patient visits when they don't remember what was said previously about something like glasses/contact lenses etc. It's very user friendly which makes training easier than if we had more complicated programs such as Optisoft (which isn't bad). There really aren't any downsides other then maybe some users may prefer using Excel instead? We're saving money by being able to access records outside of our own database without having to pay extra fees each month.