The punch is well made and works well with large stacks of paper. The only complaint is that when punching a sheet or two, the center hole doesn't fully punch and "hangs" but when punching multiple sheets at once it works fine. I haven't changed any settings yet, but the punch can be set to different hole spacing. I really like the pen as it gives you great leverage and makes it easier to punch through tons of paper. Most other punches require a lot more downward pressure because they don't have a retractable handle like the Swingline. I gave this 4 stars because for the price I paid I expected it to punch through a sheet of paper perfectly which it doesn't.