The ease of use of this product is one thing I like most about it! It's very user friendly compared with other similar softwares that we have used in the past (i.e., Excel). Other than being easy-to-use, what else can be said? Nothing really comes to mind as far as complaints go. If you're looking into an E&O package or just need some basic reporting capabilities, then give this program a try - there isn't much out there these days when comparing price/features with something more robust and flexible such as effisoft. We needed a relatively simple way to report our exposure data by state so that we could easily see where areas were lacking coverage versus those which had excess capacity.