I've used this product with several clients, it is very user friendly! It's also easy to use once you get familiarized w/the software - there are many features which can be customized depending upon your needs as well (and if they have those specific functions). The only thing i didn't like was when we first started using them at my previous job all of our customers were asking about how their site looked compared against other sites; then after some time went by most realized its not something thats going away so decided just go along &;.