I like that you can customize your own boxes, it's easy to use for customers as well! It would be nice if there was more options when customizing products in general (like different sizes/quantities). Also sometimes they don't send out emails right away so we have no idea what is going wrong with our order until days later or even weeks after placing an online purchase through dark store!! This has been happening multiple times now but not sure why this happens? Other than those things though everything else works great from ordering items up till shipping time which makes us very happy since most of my orders are shipped via USPS priority mail rather then UPS due because cost difference between both carriers.