I like that it's easy enough so anyone can use! It really does help with time-management because you don't have to spend hours going back through your notes looking at what was said or done in previous appointments. Sometimes there are questions about how something should be recorded as well but overall this software has been great! There isn’t anything specifically wrong; just make sure when choosing which program works best for yours needs/situation (FASTERNOTES vs FASTENOTICS). For my agency we needed an all around solution rather than one specific thing. We were able save money by purchasing fasternotes instead of each having their own separate programs.