I give these guys 5 stars for their customer service. They won't ignore you even if they don't speak English very well. The product is exactly as described. I have installed over hundred security camera systems and the only thing about it is lack of additional features like ddns and also US interface, not like their types but works out of the box. Definitely a second purchase. I'm downgrading to 1 star and if there were minus 5 I would rate this junk. I will never buy Zosya again! Here is a list of what I experienced. Just note you get what you pay for and I've installed hundreds of other systems that are just plug and play and here's what it says: 1. Never has a mobile app been able to connect.2. Failed to install PC software.3. The web browser could not connect because it required a Windows Xp REALLY?4 add-on. Login to the local interface with administrator account failed. My previous review above related to this specific issue. So I had to email tech support and they needed all the serial numbers and barcode information. Then a kind of master password for the administrator came back. I thought it was great until I tried changing the password. That master password couldn't be saved, and then I thought. How secure is it?5. I contacted them again for help with the remote connection and they came back with lots of questions and wanted me to give them access to the device.6. Then the device just restarted over and over again.7. It was at this point that I realized I had received a lemon from the DVR that was due to be replaced. Then this class of guys shows up. Wanted me to revise the whole list again. Is not nobody got time for that. Everything is ready to be replaced with another device in 5 minutes. Drove the Zosi with my truck as expected.
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