Pros
- The AI automated replies, the user interface, the ability to set priority of tickets, and the user friendly interface with easy access from anywhere
Cons
- reminding about account maintenance date to my manager)
Agatha by Forethought Review
2
·
Very good
Rating
4.4
Artificial Intelligence, Conversational Intelligence
Description of Agatha by Forethought
Having a great help desk tool isn’t always enough for scaling businesses. Even the best tools and customer service teams struggling to manage thousands of incoming tickets. Agatha is an ai-powered add-on to your service desk that helps you manage your incoming support requests more efficiently, keeping both your agents and customers happy.
Agatha Solve is not just a self-service tool. Instead, Agatha ingests and learns from every past ticket, email, and knowledge base article to know exactly how to help new support requests. Rather than navigating a clunky chatbot, your customer can get an accurate, natural response almost instantly.
Agatha Triage will help your team know exactly what support tickets need to be handled first and by which agent. Instead of flagging tickets based on keywords like traditional triage and routing tools, Agatha can understand customer sentiment and intent to help match the ticket with the best agent to help them, based on the agent's historical performance.
Lastly, Agatha Assist is your support agent’s new best friend. Imagine having an internal agent with a perfect memory of every prior support case and knowledge base article that can help direct your agents on how to best address new tickets. Assist is a built-in widget that will help your agents work faster and create a better experience for your customer.
Pros
- Great support team
- Very user friendly interface without compromising security, reliability & usability.
- Easy to implement for both customers/users
- Fantastic customer service always ready , willing an able whenever you need them :)
Cons
- Some little things
