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AgileField Review

1

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Customer Service, Field Service Management

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Description of AgileField

AgileField is a cloud based platform and mobile application with a flexible suite of field service solutions. Our solutions are cost-effective and easy to integrate and use. AgileField aims to get the right technician, with the right equipment and the right materials to the right location to complete the job for as little cost as possible. Both commercial and residential field service organizations can utilize the system for scheduling and dispatch, work order management, inventory and asset management, automatic notifications, branded customer portal and app, GPS and time tracking, contract management, invoicing, and more. Our advanced reporting and analytics, integrations, and implementation processes eliminate double entry and ensure an easy transition. AgileField is a great fit for companies with 25 or more employees. Technicians can access the system from any smart device and work in disconnected mode via mobile. AgileField offers integration with all major ERP, CRM and accounting systems. Learn more at www.agilefieldinc.com

Reviews

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Type of review

Revainrating 4 out of 5

Overall good experience with Service Central but wish support was better

I like that we have flexibility in our work schedule so it works best around when my kids start school. It can be difficult at times figuring out where you should go next because there isn't always an "address" posted or it's hard finding what they're looking for online. We've been able to streamline everything from scheduling technicians through invoicing/billing customers while also saving time during calls by searching records together using a computer screen instead of doing paper checks…

Pros
  • Easy searchable database.
  • Good customer service
  • Ease with which employees, both managers & staff are notified regarding new jobs submitted& accepted ability access any given technician location directly without navigating between pages manually as wellas having all information viewibly displayed within 1 single page (eases workflow)