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Amelia Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Artificial Intelligence, Conversational Intelligence

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Description of Amelia

As the market-leading Digital Employee and Conversational AI solution, Amelia delivers the best elements of human interaction – conversation, expression, emotion and understanding – to user experiences every day, driving deeper connections and greater business value. Amelia is the most comprehensive conversational AI agent on the market. Customers and employees communicate with her via natural language (voice or chat) to resolve support issues or ask questions. She responds quickly and carries out tasks by connecting with back-office applications. She delivers relevant, personalized information efficiently, freeing up humans to focus on high-value tasks.​ Amelia has years of enterprise-class experience with some of the world's top brands, spanning multiple verticals and horizontals, including: IT Services HR Services Customer Care Banking Insurance Healthcare Telecommunications

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Amazing experience and love using their services

I like that it is easy for people who are not tech savvy at all or have no knowledge about computers in general can use this service as well! It makes life easier when you need help with something online but don't know how do what exactly since most things nowadays require some sorta computer skills which i am sure many dont posses so its great they created an app just because we needed one!! The only thing was sometimes there were errors where if someone sent me questions via chat box my phone

Pros
  • Very helpful to those needing assistance.
  • Easy accessibility
  • Great customer services team!!!
  • Excellent response time from them whenever issues arise, whether technical/technical problems
Cons
  • Nothing

Revainrating 5 out of 5

Texts have helped tremendously and will help even more going forward

The ability for me as an employee who is in charge with keeping track if there are any issues or questions that I need answered by my team members through texting it has been very helpful! It also helps when you can't be at your desk all throughout work hours which makes communication easier since we're not always able to talk face2face during our working times. Sometimes though sometimes texts get lost between messages so just make sure what message was sent last before sending another one…

Pros
  • Easy interface
  • Very convenient especially while dealing day to day problems within small business environment
  • Notifies us immediately whenever certain events happen such like someone's birthday party, anniversaries' graduations etc.etc..and this goes along great because everyone gets notified about important functions easily.
  • Texts don’t have long waits either unlike facebook postings where they may take up 10+
Cons
  • Empty