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AnswersAnywhere Review

5

·

Very good

Revainrating 5 out of 5  
Rating 
4.8
Content Management, Knowledge Management

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Description of AnswersAnywhere

Most manufacturers have thousands of pages of FAQs, installation and service documentation, parts lists and videos locked up in corporate silos and disparate file formats that are difficult, if not impossible, for field service engineers to access. Being able to organize, mobilize and maintain this information would exponentially improved efficiency, accuracy and training in the field, but few organizations have the time, resources and know-how to make this happen. Utilizing our knowledge experts, AnswersAnywhere does the hard work for you, leveraging unique software and established processes to transform this vast wealth of data into interactive mobile apps. The result is up-to-date parts and service information on your field service engineers’ mobile device of choice, available online or offline. AnswersAnywhere also integrates with Salesforce Field Service and ServiceMax for seamless parts ordering. Efficiency and accuracy will skyrocket, your KPI’s and profit margins will improve, and your company can keep focusing on your core responsibilities.

Reviews

Global ratings 5
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Type of review

Revainrating 5 out of 5

Great Way To Manage Customer Service

The most helpful part is being able to go into any page from anywhere instantly without having to search through your files or folders. It also allows me to keep all my answers together instead of scattered throughout different folders/files. I dislike how once you go back to the home screen it makes everything disappear which can be very frustrating when trying to find something quickly! Make sure you backup often because there's nothing worse than losing your data if an issue occurs with…

Pros
  • Great Customer Service
  • Easy Access for agents across several locations
  • Ability To Answer Customers Directly From Our Website (no emails)
  • Ease in answering customers' questions at anytime no matter where they are located.
  • In depth reporting features that gives accurate realtime stats about each case answered
Cons
  • None

Revainrating 5 out of 5

User friendly - Efficient Software for keeping up records

I like how easy it is! It's so simple yet effective at providing answers quickly with all my questions solved within minutes!! The customer support team also has amazing knowledge which helps me solve any issues or problems as well when needed easily from anywhere around world without having physical presence there myself!! Definitely recommend you guys use them they will help your customers out by solving their queries efficiently! Great product great experience good value proposition highly…

Pros
  • Very user friendly interface..Easy navigation...Great Customer Support..Fast response time...Efficiently solves most concerns faced....Very responsive service delivery.Good Value Proposition..Excellent Software/Program
Cons
  • There are nuances

Revainrating 5 out of 5

Great experience of software for engineering professionals

I like how easy it is navigate through questions with search bar at top right hand side so you can find what your looking quickly without having too many tabs open or jumping between different windows! It's great being one click away from all my answers i need when out using tools/equipment etc as well getting quick help via mobile app which saves me going back into laptop after work hours!! Nothing really dislike about product however could do more customisation options such headings ect…

Pros
  • Easy to use
  • Great price point for an amazing package that provides everything needed, no other software required just download onto device then run straightaway.
  • Mobile App available in Apple Store& Google Play store
Cons
  • Some little things

Revainrating 4 out of 5

Best tool for tracking and routing information

I love how easy it is to use once you get used too! There's nothing better than being at work when your phone rings with an important message or call from another department asking questions about something they've been struggling through without success themselves (like me!). It helps them figure out what issue needs solving so we can solve their problem together using our expertise as well - no long waits over email while waiting hours between messages trying unsuccessfully to track down…

Pros
  • I love the speed and ease of use of this program so easy and I love the notifications that appear on my phone
Cons
  • I really wish we could do video conferencing at work

Revainrating 5 out of 5

Excellent for anyone doing internet marketing

I like how easy it is when you need help with an issue or question regarding your product! It's very user friendly which makes my job as tech support much easier compared too others out there who complain about their products being confusing/harder than they should be - especially considering some people don't even read instructions!! You can see right away what questions other users may ask so just answer them without having someone else do all work (this saves me money). We've been using…

Pros
  • Very interactive.
Cons
  • Some cons