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Anywhere365 Universal Contact Center Connector for Skype for Business and Lync Review

1

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Office, Marketplace Apps

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Description of Anywhere365 Universal Contact Center Connector for Skype for Business and Lync

Anywhere365 is the largest Contact Center and Dialogue Management platform native to Skype for Business and Lync. With over 400 global customers in 35 countries, including 26 members of the Fortune Global 500, Anywhere365 provides mission critical contact centre, Reception Attendant and dialogue management capabilities for companies across all market sectors.

Reviews

Global ratings 1
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Type of review

Revainrating 4 out of 5

Great for connecting and communicating

I like that it connects you with people who are currently online. It's great if you need support on your team or just want to talk about what's going on within your business.The chat feature can be glitchy but there really isn't any good way around this so deal with it. A lot of times when we're trying to send someone files/documents through sharepoint they don't show up in our messenger until after they've left their computer open which makes it difficult to get work done at time. As far as…

Pros
  • The ability is available 24 hours per day, 7 days week
  • Great Customer Service Agent availability system
  • Ability To Connect From Home Or Office
  • Mobile App Available For Android And Apple Devices
Cons
  • Sometimes hard finding contact person
  • Some issues regarding file sharing