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Apsynet Service Support Review

4

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Customer Service, Help Desk

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Description of Apsynet Service Support

Service Support is a SaaS solution for receiving and managing internal requests to the company, which covers all of your service centers: General Resources, IT, Telephony, Human Resources, etc.

Reviews

Global ratings 4
  • 5
    2
  • 4
    2
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Intuitive and User friendly ticketing system for effective customer communications

I like that it has multiple features such as ticket assignment/tracking; call recording capability with detailed reports available online in case you need them later or don't have access when an issue arises during support phone calls.; allows me quick resolution through proactive communication from customer success manager about upcoming changes &amp issues before they occur so i can prepare my team well ahead of time rather than scrambling at end-of-day reporting periods.- not much dislikes…

Pros
  • It is easy to learn
  • Easy integration into other tools e s CRM, ERP etc.
  • Has good usability for both administrators + users alike
  • Good helpdesk system management capabilities
Cons
  • Almost never

Revainrating 4 out of 5

Great Service to Book Courier Services for Your Business

The customer support team in APSYET is very supportive. I have received prompt help with my queries from them. It's a web-based portal and it can be accessed over the internet or through their app. Their mobile application is also good but not as advanced as the website. I like the simple interface of the system. They should make the user interface more clear and simpler so that users can navigate it quickly without any hassle. I think these are some of my favorite features. We can do billing…

Pros
  • Quick response by agents.
  • Good for managing various aspects/functions related to Business Management
  • Great Customer service!
Cons
  • Ugly looking UI
  • Lackluster design

Revainrating 5 out of 5

Intuitive and User friendly ticketing system for effective customer communications

I like that it has multiple features such as ticket assignment/tracking; call recording capability with detailed reports available online in case you need them later or don't have access when an issue arises during support phone calls.; allows me quick resolution through proactive communication from customer success manager about upcoming changes &amp issues before they occur so i can prepare my team well ahead of time rather than scrambling at end-of-day reporting periods.- not much dislikes…

Pros
  • It is easy to learn
  • Easy integration into other tools e s CRM, ERP etc.
  • Has good usability for both administrators + users alike
  • Good helpdesk system management capabilities
Cons
  • Almost never

Revainrating 4 out of 5

Great Service to Book Courier Services for Your Business

The customer support team in APSYET is very supportive. I have received prompt help with my queries from them. It's a web-based portal and it can be accessed over the internet or through their app. Their mobile application is also good but not as advanced as the website. I like the simple interface of the system. They should make the user interface more clear and simpler so that users can navigate it quickly without any hassle. I think these are some of my favorite features. We can do billing…

Pros
  • Quick response by agents.
  • Good for managing various aspects/functions related to Business Management
  • Great Customer service!
Cons
  • Ugly looking UI
  • Lackluster design