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ASC Review

2

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Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.5
Business Services Providers, Sales Consulting

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Description of ASC

ASC is a call recording software that provides call recording for quality management especially for contact centers, financial and public safety organizations.

Reviews

Global ratings 2
  • 5
    1
  • 4
    1
  • 3
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  • 2
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  • 1
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Type of review

Revainrating 4 out of 5

A Great Tool For Making Your contact center operations smooth

Easy to use interface with multiple options of customization available. The best thing about this tool was its flexibility in terms of integration which we were able to achieve easily through API integrations.The support team at Asc has been very helpful during our project deployment as well as post-deployment assistance. There are some features like Call Recording or Attachments etc.,which can be improved upon but overall I would say it's one of those tools you need if your looking for easy to

Pros
  • Flexibility, ease& simplicity.
  • Ease Integration using APIs / SDKs
Cons
  • Nothing really comes across mind currently regarding downsides

Revainrating 5 out of 5

Very Pleased Using This Program and Would Recommend

I like how easy it was to use this program with my team members being able to quickly learn all of its functions from start up until end product output without any issues or problems encountered! It would be good if you could easily add notes in case something goes wrong but overall very pleased so far!! We are solving our customer service department's need by providing them more detailed information about their calls which helps us see what we can improve upon as well helping me better manage…

Pros
  • Great features available at no additional cost such is call transcriptions etc.
Cons
  • There are disadvantages