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Asend Direct Review

4

Β·

Very good

Revainrating 5 out of 5Β Β 
RatingΒ 
4.8
Marketing, Other Marketing Software

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Description of Asend Direct

Ascend Direct offers performance-driven direct mail programs.

Reviews

Global ratings 4
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    3
  • 4
    1
  • 3
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  • 2
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Type of review

I have used their services for over 10 years now, so they know what is necessary to help you get results in your marketing efforts. They are very professional people who truly care about each of our clients' success! There's nothing that we dislike as much or appreciate more than working with this team at AscndDirect!! The only thing would be if it were possible somehow when someone orders an item from us through them (online) instead of having 3 different emails sent back & forth trying to…

Pros
  • Prompt customer service
  • Very easy access via phone call/email they respond quickly.
  • Professional looking website too
Cons
  • Not bad

Revainrating 5 out of 5

Excellent Customer Service And Highly Effective Marketing Services

The team at Ascend is great to work with, they are very responsive and always willing to help! They have been able to create campaigns that really get results for our business needs. I would highly recommend them as your marketing partner - you won't be disappointed!! We've used several other companies over time but none of those were quite like Ascend in terms of their ability to listen to what we need vs trying to sell us things we don't want or need. Their expertise has helped grow my…

Pros
  • Very knowledgeable people
  • Proactive approach when it comes helping me understand how best do utilize online ads.
  • This builds
Cons
  • Some little things

Revainrating 5 out of 5

A fantastic marketing tool and excellent support

I like that it helps us to reach our target audience quickly, effectively & efficiently! It's very user friendly with an easy interface for all of my team members. The customer service is also great - they are always willing to help me or answer any questions i have about their product. They don't do anything automatically which can be frustrating at times but as long as you explain your problem clearly then everything will go smoothly. We use this software almost daily in order to send out…

Pros
  • Ease of Use
  • Easy customization
  • Customer Service Team (Extremely helpful)
  • Great Newsletter Tool; creates awesome looking newsletters when publishing content from other services such Microsoft PowerPoint slides.
  • Social media posting / sharing capabilities via social networks
Cons
  • There are nuances

Revainrating 4 out of 5

Great System For Efficiently Sending Newsletters

I really like how it has all of my information in one place that is easy to access, that way when we need any updates they are right there for us. It was very time consuming at first but now it's much easier because everything is so organized. Also since I have started using this system our email rates went up! Our overall response rate also increased by 14% which is great considering how busy some departments were with sending out letters before. We've noticed an increase in new subscriptions

Pros
  • Very quick user interface too !!!! And customer support always respond quickly!!
Cons
  • Sometimes getting help finding templates online if you're not used ti MailChamp