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Assembled Review

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Contact Center Software

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Description of Assembled

Assembled is a modern workforce management platform built for rapidly scaling global support teams. We help teams forecast support demand, build and manage team schedules, track real-time performance and schedule adherence, and uncover insights to improve support operations. Most importantly, we provide schedule transparency not only to support managers/workforce managers, but also to the team handling calls/emails/chats. We allow your whole team to view schedules and overall performance metrics so that everyone can share ownership in success. We integrate with most major contact platforms, Google Calendar, and slack for seamless forecasting and scheduling. Our customers include Stripe, GoFundMe, and Harry's. For a demo please visit: https://www.assembled.com/contact. We offer a free 2-week trial, during which we will work with you to ensure a speedy setup and seamless team rollout.

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Type of review

Revainrating 5 out of 5

Great scheduling program! Not intuitive as much

Assembled has given our team the ability to schedule our reps on a weekly basis. We can see where we are at with our team's schedule on a weekly basis. It's a little cumbersome to use, but it has its perks. I would recommend trying out Assembled first to see if it's a good fit for you. It's a little difficult to use at first and can be a little time consuming. It helps to have a team with people that can help you navigate through the platform to get the most out of it. It has helped us to be…

Pros
  • This is my favorite part about this software
  • Abilityto view each associates schedules in one place
Cons
  • Secret