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author Software Review

4

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Very good

Revainrating 4.5 out of 5  
Rating 
4.3
HR, Other HR Software

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Description of author Software

Author is a business process management software that is a solution for defining, communicating and managing how work is done.

Reviews

Global ratings 4
  • 5
    1
  • 4
    3
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 4 out of 5

Very difficult program with unhelpful customer service

I like the way it allows us to keep track of our time and the clients we are working on. It also allows us to keep track of our expenses which is great for the business in general. I have to say that the company and the support team is not friendly. They are very hard to reach and do not help you out when you are having problems. I would not recommend the software to anyone. It is very hard to use and you have to be really good at using it to get the most out of it. I am trying to find a…

Pros
  • It is a good way to keep track of my time and expenses
Cons
  • They do not help you out when you are having problems

Revainrating 5 out of 5

Great value for money, great customer service and great features

The support team are always very helpful when I have any issue with my account or queries related to it's use/application.The price of this product in comparison to other products within its category (website builder) makes me feel like we need more features as well! It was difficult at first but you get used too quickly :) There really isn't anything i dislike about using author so far however if there were then perhaps another tool would be best suited rather than switching between tools…

Pros
  • A quick learning curve is easy enough once understanding how things works behind the scenes !!! You do not require an
Cons
  • Minor Issues

Revainrating 4 out of 5

The perfect solution which helps greatly

It is very easy to customize,it has a lot of tools to help your organization in its daily operations.It can be used as a tool both for internal and external users.The most important thing I like it's that it allows me to customize my reports with my own tables. It has a good documentation so no one will have difficulty using it. It sometimes lags with the system performance. There was a time when the reports where not updated but this problem had been solved in the latest updates. It is a very…

Pros
  • The interface
  • Easy customization.
  • Can store data from almost any source (Excel files or databases)
  • Good customer support team which helps solving problems immediately without spending much effort searching solutions online
Cons
  • Performance issues related mostly while creating new projects / invoices
  • Less user friendly than SAP

Revainrating 4 out of 5

One useful cloud-based software for freelancers and students alike

The best thing about this tool was its ability to make you feel like an expert in your field without having any experience or knowledge of it whatsoever! It also had some really nice features such as being able to create multiple projects at once which made things easier when working with different clients/projects simultaneously (which I used most often). Some people may not be fond of using something so complicated but if they are willing then go ahead because there's nothing wrong with…