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Automize Service Portal Feedback Review

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
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Description of Automize Service Portal Feedback

Enable your Service Portal users to quickly give you feedback with this Feedback Widget. The widget is highly customizeable and will automatically adapt to your Service Portal theme. The Widget saves all input to a table from where detailed reporting can be done using standard ServiceNow reporting or Performance Analytics (not required). It is possible to embed the widget in a Service Portal theme to include it on all pages or to include it on specific pages only. Multiple Service Portals are supported and the widget automatically captures the Service Portal, user and URL from where the feedback is submitted. An optional "Help" button is available to quickly guide your users to a "Get help" page of your choosing. Attachments are supported.

Reviews

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Type of review

Revainrating 5 out of 5

Automate has helped streamline internal processes

I like that it allows me to have all of my service requests in one place, so i don't need to send multiple emails or calls. It's easy for customers to fill out and submit their request without having to call a customer support agent! That being said, sometimes when there are too many items listed within an account we receive duplicate responses from our clients. This makes it difficult to keep track of everything they want us to do for them. We use automize to aggregate our client information…

Pros
  • The software takes care most things automatically
Cons
  • Almost never