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Baton Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.7
ERP, Project, Portfolio and Program Management

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Description of Baton

Baton brings software providers, their clients, and service partners into a communications portal where complex implementations are simplified. Proactively triage, report, and check project status in real time to get your products up and running faster than ever.

Reviews

Global ratings 3
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Type of review

Revainrating 4 out of 5

Review and feedback about Service Cloud

The dashboard is very easy to use for us since it has all of our accounts in one place. I love that we can easily pull up the information we need from anywhere. I wish there was more flexibility when creating dashboards (you could only select three columns). Also, the alerts aren't always as timely as they should be. We've been able to improve our communication with our clients by being able to send them alerts as soon as we find something that needs attention. We've also been able to keep…

Pros
  • It has been great for keeping track of the information that we need for our different projects
Cons
  • only three) when creating a dashboard

Revainrating 5 out of 5

Love the ease of use and quick response times

The ease of use for all our customers who have been using it since day one! Very intuitive interface that is easy enough even for non-technical users like myself (who has no idea what code or programming language looks like) to navigate. I love how customizable this platform can be as well - you really don't need much training at all before getting started with Baton. There's nothing about baton i dislike yet! We've had great success so far by implementing them into our workflow process…

Pros
  • Great support team
  • Awesome product manager/lead developer partnership
  • Ease in setting up new surveys, polls & other tools within minutes if not seconds.
  • Lots more integrations coming soon..like Google Docs integration!! :)
Cons
  • Good but not great

Revainrating 5 out of 5

Great Integrated Toolset Solution, Fantastic Support

The ability for our customers' users (both internal as well external)to be able use one platform across multiple projects is extremely valuable! It has also been great that we can have access via mobile devices so it's available anywhere at anytime with ease of communication between all parties involved within each customer account/project management area!! I would like more options when creating new work orders or issues which could then feed back automatically onto other areas such problems /

Pros
  • Ease Of Use was key along side functionality offered by software.