The best feature about this software is that it helps to organize all your lab data, samples, workflows etc well and provides you with summary reports of your results at any given time. It takes some time to get used to but once you do there's nothing much to dislike! I've been using this product since 1 year now and never faced any hiccups or issues while working on my project which makes me love this platform even more!! Nothing so far. As mentioned before, getting use to it can take sometime