I like that it is easy for me as an agency owner/manager to check in with my team members who are working from home, or at different locations around the world! It has been challenging but not impossible so far with COVID-19 restrictions still being put into place by most countries. We have had some issues connecting via video calls which was addressed quickly when we brought this up to our contact person within Microsoft Customer Service Team - they were very quick to respond & address anyβ¦