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Centerpoint Direct, LLC Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Value-Added Resellers (VARs), IBM Channel Partners

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Description of Centerpoint Direct, LLC

Focuses on taking the uncertainty and hassle out of what is a complicated and dynamic area of business to be more than a full-service business IT partner and phone system provider.

Reviews

Global ratings 3
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  • 4
    1
  • 3
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Type of review

Revainrating 4 out of 5

Excellent Customer Service For All Things Tech

The customer service was excellent during our entire experience with them from start to finish! They have been extremely helpful in providing support for all things technology related (including their own products). I would highly recommend this vendor as they are very professional, knowledgeable about industry standards, quick at responding to questions/problems that arise, great communicators - both written & verbal, etc.,etc.. We use many different vendors throughout my work day but there…

Pros
  • I like how this service is easy to use and provides a lot of features that are necessary for our business
Cons
  • There isn't anything that I dislike about this company

Revainrating 5 out of 5

Great Solution, Excellent Service: Centerpoint Direct, LLC

I like that they have good customer service reps who are very helpful with any questions or concerns you may have when it comes time for your implementation! They also do great work in creating custom applications/modules as needed by our clients (both internal & external). It's always nice having someone there we can turn too if need arises - no matter how small an issue might seem at first glance!! The only thing about them i dislike is their pricing structure which makes it difficult…

Pros
  • Very proactive approach towards resolving problems before major disruptions occurred.
Cons
  • It is hard to say

Revainrating 5 out of 5

Excellent CSP partner and services provided !!

The customer service team are always willing & able help you with any issue or query that arises during your contract period! I have no complaints about this product so far - it's been great working alongside them for over two years now as we've grown together in size (from 2 people at start up stage). They're very professional but also friendly which makes life easy when dealing directly w/them rather then through an agent who can't offer much support anyway if anything goes wrong? We use…

Pros
  • Customer Service Team is top notch , extremely responsive both prior via email queries sent by me AND while having problems out there..and will take care not only solve issues immediately after trouble shooting occurs