Description of Cention Contact Center
Cention can help you:
• handle all your channels in one system with pure OMNI-channel support
• get a full 360° view of all your customers communication, including complete history
• have chat bots working side by side with your agents with seamless transfers and full history
• route all errands to the right queue, right agents and right bots automatically
• get help internally and externally with our Collaboration feature
• get full statistic coverage with our Reports module