Header banner
Revain logoHome Page
chatmeter logo

Chatmeter Review

4

·

Very good

Revainrating 5 out of 5  
Rating 
4.8
Marketing, Local Marketing

View on AmazonView on ЯM

Description of Chatmeter

Chatmeter, the first Local Brand Management platform, helps multi-location businesses and agencies measure and improve their marketing effectiveness. With the fragmentation of local search marketing today, it’s become nearly impossible for agencies and national retailers to properly manage the brand at the local level. Our service measures the online presence for each location by analyzing its online visibility and reputation. We benchmark its performance against other local competitors and provide personalized recommendations for improvement through our interactive dashboard and daily email alerts. By taking ownership of online visibility and the customer experience, marketers can have a significant impact on reaching new customers. We offer a full, end to end marketing analytics platform for large retailers and agencies with multiple locations. Chatmeter is the only platform that presents the full picture of all your locations across reviews, social media, listing accuracy and search rankings. Our platform provides actionable items based on the most impactful things you can do to improve your presence, reputation and in turn, rankings for every one of your locations. Some customers include Caliber Collision, Commerce Bank, AMITA Health, Lincoln Property Management, A&W Restaurants, Tender Greens, Dickey’s BBQ andPet Valu.

Reviews

Global ratings 4
  • 5
    3
  • 4
    1
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Fantastic product for your business, you will find ways to use it every day!

The ability that I get detailed reports with all my chat data in one place allows me (and any team member)to see where we need help or what needs more attention from day 1! There isn't much dislike about this product but maybe some minor things like how sometimes you might not be ablet o select multiple chats when looking up reporting which would make sense if there was an option somewhere else within the app itself instead? If your business is still doing offline sales then adding video…

Pros
  • Great way to keep track & organize live support tickets across platforms
  • Ability for staffers/employees at different locations, remote employees can view their work hours online via calendar widget without needing VPN access.
  • Very user friendly dashboard layout very easy interface looks cool :)
  • Easy tracking system makes it easier than ever before
Cons
  • Zero

Revainrating 5 out of 5

Easy way of tracking marketing campaign performance

I love being able to see how my ads are performing in real time with metrics that matter! That's not possible anywhere else but with chatmeters analytics tool you get all this information right there without having to wait until next week when your numbers come out from Google Analytics or Adobe Omniture etc.. The only downside is they don't offer mobile apps like some others do so if someone uses an app as well (like Instagram) then those people will be missing data unless we're willing/able…

Pros
  • Being part one stop shop where our entire marketing team can look at everything together, it just works better for us because its easier instead going back & forth between different platforms / tools especially since most clients have already heard about them through wordofmouth referrals..and also helps me avoid wasting their valuable
Cons
  • There are nuances

Revainrating 4 out of 5

Some functionality available, room for improvement

The ability to create multiple profiles with different filters which allow you to drill down into specific demographics is very helpful when trying to get better insights about who your audience is. It's not that easy to use or understand compared to some of my other tools but I am hopeful they continue to make improvements in this area. Creating custom segments as well as using existing ones are two great features that really help in creating more targeted campaigns. Segmenting out people…

Pros
  • I like that I can create custom segments and use those to create more tailored campaigns
Cons
  • It can be a little bit clunky and difficult to use

Revainrating 5 out of 5

ChatMetTER- Excellent Customer Service Tool

It is an excellent tool that allows us as sales representatives in many different areas throughout California (Santa Barbara) access into all branches across multiple locations with ease! I love how easy this program makes communication between clients seamless!! There are some things we would like added but no complaints about overall functionality. The biggest thing i enjoy most from using chatmetter has been my ability t o communicate more efficiently wtihout having issues because they…

Pros
  • Good prices too compared other "big names" out there such at Liveops..which have become way cost prohibitive now days...but worth it any day considering its capabilities alone
Cons
  • I will keep silent