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Click2Coach Review

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Customer Service, Contact Center Software

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Description of Click2Coach

Click2Coach offres what you need to manage your business and customer experience including interaction recording, desktop activity recording during an interaction, evaluation and feedback, and more.

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Type of review

Revainrating 4 out of 5

Great solution and tool helping boost customer experience

The ability for me as Customer Experience Manager (CXM) is that it allows us within our organization to see all of my interactions with customers in one place! This helps when trying to troubleshoot issues or provide recommendations/feedback about performance improvement initiatives we are implementing across multiple departments / locations at once time - no longer do I have 5 different places where this information can be found!! It would also great if there was some way so CxMs could…

Pros
  • Easy, intuitive system designed specifically around customer experience management..it's not only focused upon CX but includes other areas such HR too e.g., onboarding &, etc.
  • Very user friendly design.
Cons
  • Some aspects seem redundant especially given functionality already available elsewhere