CommPeak Dialer Review

As a leading Telecom provider, CommPeak has a global network, direct interconnections with Tier-1 operators, and 10 local PoPs worldwide. With best-quality VoIP connectivity, bulk SMS and International DID Number services, Cloud PBX, smart Lead Routing, and the CommPeak Dialer, they offer only first-class multi-channel engagement solutions for Call Centers, as well as the right technology to help companies in eCommerce, Fintech, Health, Gaming, and other industries grow over time. The CommPeak Dialer is an extensive cloud-based solution for Call Centers that supports predictive, manual, and auto-dialing, with multi-channel lead routing and engagement tools, real-time stats, simple management, and data-driven insights. Ultimately, that helps marketers and sales teams prospect with greater precision, bring lead engagement and conversion up to speed, ultimately impacting the bottom line of their companies. The CommPeak Advantage Optimized Business Workflow The CommPeak Dialer can handle up to 100 outbound numbers concurrently, connecting calls only on live human pickup and routing all incoming/outcoming calls to their most appropriate compartments — based on the relevant topic, language, timezone, ops availability to take a call or any other custom criteria. It also has myriads of useful Telecom features making things better for all, both operators and clients. Real-Time Dashboards & Reporting Call stats by country, extensive stats and real-time analytics for every incoming/outcoming call, reach campaign or marketing channel. The CommPeak Dialer brings high speed and control to the whole process of daily communication with customers, providing invaluable insights and live stats through every area of Call Center performance. Higher Omnichannel Productivity The CommPeak Dialer makes it possible to turn better customer experience into a next-level competitive advantage for business. This cloud-based predictive auto dialer can drastically improve the overall performance of sales & customer support teams — from midsize to enterprise-grade companies in most industries, such as eCommerce, Gaming, Health, Insurance, and many more. Main Benefits For Call Centers And Value Added To Business Real-time management, performance tracking, dashboard analytics, easy configuration and lots of other features available directly from a single user interface. Secure cloud storage with role-based access levels, action logs and extensive stats by each team, department, remote agent, and their groups. Extended stats on predictive and progressive dialing, live monitoring, data-driven insight for sales reps, agents, administrators, managers, and supervisors.