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Contact Center by Evolve IP Review

1

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Sales, Auto Dialer

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Description of Contact Center by Evolve IP

Your contact center is the lifeblood of your enterprise, so anything that you can do to improve agent results and customer experience is a major win for your business. In today’s highly competitive environment, if you’re not leveraging technologies like omni-channel, workforce management, rich integration with your business applications, and advanced business intelligence you’re falling behind. Evolve IP’s Gartner-recognized contact center provides all of the features you need to run a world-class omnichannel contact center. We integrate with the applications you already use, which makes deployment simple. Plus we build custom solutions that make your team more effective. Visit our website for more information: https://www.evolveip.net/cloud-call-centers

Reviews

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Type of review

Revainrating 5 out of 5

A good CRM with room/room left over

I love being able to quickly access my contacts as well as having all my information in one place. The ability to be notified when new calls come through also makes it nice to know what's going on even though i'm not there! It sometimes takes awhile before the system updates itself for some reason, which is frustrating but nothing that has been resolved yet. So far everything is great! There are still things they could work out about how their interface works (sometimes it doesn't update…

Pros
  • Easy way too make reminders or call back someone if needed without much effort required.
Cons
  • It is hard to say