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contactSPACE Review

1

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Contact Center Software

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Description of contactSPACE

contactSPACE is an intuitive, easy to use contact centre software solution that allows you to make better quality contact. Get in touch with the right customer at the right moment on the right channel, with contactSPACE Intelligent Outbound, while using auto diallers and productivity enhancement tools such as auto-wrap to maximise efficiency. Keep agents on-message and create automated in-call workflows with contactSPACE CallGuides. Design engaging agent interfaces with our drag-and-drop editor, and use contactSPACE CRM integrations to ensure personalised contact. Plus, define smart skills-based routing rules, and take PCI-compliant phone payments with pcipayspace by contactSPACE.

Reviews

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Type of review

Revainrating 5 out of 5

Contact Space - Great Customer Service

I love the ability to do a quick report on a contact or customer. I also love the ability to pull in other data if needed and create reports. I wish I could filter by certain criteria but I can't find that ability. I wish I could create a report that would pull customer data by age so I can put my best salesperson in that age range. I've had to use contactSPACE for several years and I've never had a problem. The support team is always on hand to help my questions. They are very friendly and…

Pros
  • It's easy, simple interface!I really like how fast it runs compared with others out there as wellAside from this one thing about their system..it meets all our needs at least we have not yet found anything else better than ContactSpace (so far).Customer service has been good enough through email responses via phone calls whenever necessary which seems great too!! :)
Cons
  • All fine