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CriticalAsset Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.7
ERP, Asset Management

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Description of CriticalAsset

Track and manage all your facility’s infrastructure assets, plans and service history on one platform from any device.

Reviews

Global ratings 3
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    2
  • 4
    1
  • 3
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  • 2
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Type of review

Revainrating 5 out of 5

CriticalAsset provides great technology and reporting functionality

The ability to see asset status in real time is very helpful for our organization; especially during construction projects as it allows us track project progress at each stage of completion by individual job number within an entire building/project site with ease! This feature has really helped my team get things done faster while also providing visibility into issues early enough that they can be addressed before problems become more costly or problematic down stream (i am talking about…

Pros
  • The ability to see asset status in real time is very helpful for our organization; especially during construction projects as it allows us track project progress at each stage of completion by individual job number within an entire building/project site with ease! This feature has really helped my team get things done faster while also providing visibility into issues early enough that they can be addressed before problems become more costly or problematic down stream (i am talking about quality control)
Cons
  • There are nuances

Revainrating 5 out of 5

Excellent Customer Service & Tracking Software

I like that you can track everything in 1 spot with this software - it is very helpful to know if there are problems at our site or not! The system sometimes gets buggy so we have had some issues when using certain features but overall its been good for us!! It also gives me peace of mind knowing what's going wrong where since they do an excellent job keeping customers informed about their equipment needs/issues as well which makes them stand out above other companies who don't give such great…

Pros
  • Great Customer Service
  • Upfront Pricing before work done
  • No hidden charges
Cons
  • It is hard to say

Revainrating 4 out of 5

Easy-to Use Tool That Helps Keep Your Assets Running

The ease of use is great! It's so easy to navigate through the system that it doesn't feel like work when you're using it. I wish there was more information available about the different types of services offered by Critical Asset. For example, we had no idea how much our insurance costs were until after signing up for the program. We would have preferred if they provided this info upfront. Also, sometimes the customer support isn't as helpful or knowledgeable as other companies in their…

Pros
  • Easy interface
  • Great tracking capabilities.
  • Easeofuse makes everything run smoothly without any hiccups at all
  • Fantastic Customer Service team (Lynn)
  • Helpful documentation/knowledgebase articles online
Cons
  • No abilityto import existing data from another vendor