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Ctalk Review

1

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Very good

Revainrating 4 out of 5Β Β 
RatingΒ 
4.0
Customer Service, Contact Center Software

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Description of Ctalk

The Ctalk contact centre system helps businesses elevate their professional image by identifying and effectively solving current business communication challenges.

Reviews

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Type of review

Revainrating 4 out of 5

Ctalk - Great platform with many benefits

I like that we can manage our callers in one place, as well as have access to reports for each department. We also love being able to use video conferencing between departments! There are some features that it would be really great if they added more options to. For example, you cannot see all of your contacts at once when using cTalk online; only 1-2 per page. Also, there is no way to search through past calls or transcripts. It's helpful to be able to view recent activity from…

Pros
  • I like that we can manage our callers in one place, as well as have access to reports for each department
Cons
  • For example, you cannot see all of your contacts at once when using cTalk online; only 1