Header banner
Revain logoHome Page
customer service software - kapdesk logo

Customer Service Software - Kapdesk Review

4

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Customer Service, Help Desk

View on AmazonView on ЯM

Description of Customer Service Software - Kapdesk

Kapdesk is a customer service software that interact with customers and customer support executives, it has email support, Live Chat Support, Social Media Customer Support, Phone or Voice or Call Support, email Ticketing System.

Reviews

Global ratings 4
  • 5
    2
  • 4
    2
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 4 out of 5

Excellent Customer Service Software for Small Businesses

It's good for small companies to have their own software when handling customer requests and inquiries. The price is also pretty affordable considering how many features you get in one piece of software. There isn't much that I dislike about this product, but it could be a little bit more intuitive when using the phone option. Also, sometimes it can be slow to load. Overall we've been pleased with this software. We're solving our customer service issues at a very low cost and getting great…

Pros
  • Ease of use/elegant interface; easy navigation.
  • Very useful!
Cons
  • Sometimes loading takes forever
  • Not always user friendly

Revainrating 5 out of 5

Great way keep track and organize internal ticketing

It's very helpful to have all your tickets in one place so you can quickly find what you need without having to go through multiple sites / applications which are not always updated at the same time. The only thing I dislike about this program as of now, is when someone posts something wrong (or right) on social media they don't notify me until after hours/days later! This would be nice if there was an option for immediate notification like other programs do. Make sure you get good agents who…

Pros
  • Very user friendly both with desktop version & smartphone app..all setup takes seconds no matter where it goes.easy navigation via quick links that make sense even tho sometimes its hard or unclear why some things exist..good tech support available 24 hrs 7 days per week...great product management team!!!!! Kepeski has amazing people behind them!!!! Its truly customer service 2nd nature but still professionalized :) !
Cons
  • Secret

Revainrating 4 out of 5

Excellent Customer Service Software for Small Businesses

It's good for small companies to have their own software when handling customer requests and inquiries. The price is also pretty affordable considering how many features you get in one piece of software. There isn't much that I dislike about this product, but it could be a little bit more intuitive when using the phone option. Also, sometimes it can be slow to load. Overall we've been pleased with this software. We're solving our customer service issues at a very low cost and getting great…

Pros
  • Ease of use/elegant interface; easy navigation.
  • Very useful!
Cons
  • Sometimes loading takes forever
  • Not always user friendly

Revainrating 5 out of 5

Great way keep track and organize internal ticketing

It's very helpful to have all your tickets in one place so you can quickly find what you need without having to go through multiple sites / applications which are not always updated at the same time. The only thing I dislike about this program as of now, is when someone posts something wrong (or right) on social media they don't notify me until after hours/days later! This would be nice if there was an option for immediate notification like other programs do. Make sure you get good agents who…

Pros
  • Very user friendly both with desktop version & smartphone app..all setup takes seconds no matter where it goes.easy navigation via quick links that make sense even tho sometimes its hard or unclear why some things exist..good tech support available 24 hrs 7 days per week...great product management team!!!!! Kepeski has amazing people behind them!!!! Its truly customer service 2nd nature but still professionalized :) !
Cons
  • Secret