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CustomerVox Review

5

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.4
Marketing, Conversion Rate Optimization

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Description of CustomerVox

CustomerVox helps growth-focused Shopify stores provide a superior shopping experience through personalized & relevant communication for each individual customer, on every visit. We focus on understanding customers through a process we call a holistic customer experience or journey. Customer journey covers interacting and learning about a customer through their shopping experience and we cover the customer journey in full. Based on data we gather, we then help craft and automate customer communication (popups, emails, and landing pages) with the goal to increase revenue for your online store by maximizing revenue for the business of every potential and existing customer. The best part is you don't need to be a designer or a coder to create your customer interactions.

Reviews

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Type of review

Revainrating 4 out of 5

Very Happy Using Order Notify - Great customer service

I like that it's easy to use as an admin of my store! It is also very helpful when you have many customers in your shop who are not familiar with what they need or want from their orders/shipping process. Sometimes there can be some lag time between order being placed by one person and another receiving notification about shipping info. However this could just depend upon how busy our site was at any given moment. If anyone has questions regarding ordering products via email then we would…

Pros
  • I like that CustomerVox has a lot of options to make it easy for clients to place orders and also easy for staff members to keep track of our orders
Cons
  • I dislike that CustomerVox does not have a way to send personalized emails to clients when there are issues with their orders or their shipping info

Revainrating 4 out of 5

Not much use for me since i didn: CustomerVox

The ability to have an auto responder that sends out emails at specific times depending upon which day of week they are in can be helpful when you don't want customers getting email after being off their website or not responding right away! This is more difficult than it should really be as far as implementation goes - there seems like this ought to be fairly easy but I haven't been able to figure how/where to do it properly yet without using multiple plugins with confusing names and settings…

Pros
  • The ability to have a list of customers and have them get emails at specific times of the day
Cons
  • I also don't like the emails getting so many people's emails and they

Revainrating 5 out of 5

CustomerVox is the perfect tool for building a more personalized relationship with your customers.

I like the ability to see a customers last visit and what they did on the site. I also enjoy that the dashboard gives you a lot of insight into your customers. I dislike that I can't seem to find a way to send an email to a customer if they haven't logged into their account. I think that is a great feature to have. I also dislike that I can't send a welcome email to new customers. It's a great tool and I wish I had known about it when starting my site. I am able to find out what my customers…

Pros
  • Their support team works hard at keeping everything running smoothly for me! They are quick too respond back whenever there may be issues or questions we need answered quickly before our next scheduled shift starts so any downtime doesn’t disrupt us as much during normal work hours which helps both myself personally & professionally along side many others who rely heavily upon this
Cons
  • There are troubles

Revainrating 5 out of 5

Easy and convenient way to sell on Etsy

I like that it is easy to use with no training required! It has been very helpful in my shop's success as we have seen an increase of customers who are interested in our products but do not know how they can purchase them online or even if there was such thing available locally (we're located outside NYC). The only downside so far would be some minor issues when adding new categories - sometimes you need help from their support team which isn't always immediate at times. We've noticed more…

Pros
  • Easy set up
  • Very user friendly interface once installed, especially for beginners.
  • Great customer service response time within 24 hours via email/phone call; also great followup emails after resolution
Cons
  • I will keep silent

Revainrating 4 out of 5

Great for tracking and understanding customer behaviour

The ability to see customers' current state of mind (ie interest in your product/service) by looking at their recent site visits is very helpful when deciding how best to serve them next time they are visiting! This would be great if you could have some more options regarding what data were available from previous visitors - eg date range etc which was quite easy with other products we used previously but this feature seems limited here as well? It's really hard to get any information out about

Pros
  • The ability to see customers' current state of mind (ie interest in your product/service) by looking at their recent site visits is very helpful when deciding how best to serve them next time they are visiting!
Cons
  • The ability to see customers' current state of mind (ie interest in your product/service) by looking at