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Dexem Review

1

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Very good

Revainrating 4 out of 5Β Β 
RatingΒ 
4.0
Customer Service, Contact Center Software

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Description of Dexem

Dexem provides tools to create, deploy and manage hosted IVR and call routing applications.

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Type of review

Revainrating 4 out of 5

Great extensible platform which makes customization super simple

The support is great as they listen to what you need and provide exactly that. They also have a very friendly team. We like how easy it is to set up new extensions without requiring our own developer resources. I think it would be nice if there was more flexibility in pricing for some of the lower-tier plans. This could mean more competition between their different tiers. Sometimes we need to add additional features to an existing extension but want to do this with minimal effort and no code…

Pros
  • You can get everything setup yourself though so it doesn't take all day long every time something breaks! :)
Cons
  • Nothing really comes into mind right now although sometimes getting answers takes 3 steps instead 1