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DialConnection Contact Center Review

1

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Contact Center Software

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Description of DialConnection Contact Center

DialConnection's Contact Center suite allows you to make informed decisions on when and how to best communicate with your customers. You are no longer tied to simply creating a call list in the morning and hoping for the best.

Reviews

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Type of review

Revainrating 5 out of 5

Great tool - easy setup & tracking: DialConnection Contact Center

The most helpful thing about this system is that it helps us track all of our calls. We can see who has called, what they were looking for, etc. It also allows us to set up different types of messages depending on their needs. For example, we have one type of message that explains what services are available at the time of the call (which saves time because people don't need to ask), but if someone asks for more information then we send them to an agent or waitlist them. I wish there was some…

Pros
  • Using Call Connection's mapping technology insteadof Google Maps works very well as faras tracking where your employees / team members really located inthe field! Easy integration with CRM systems like Salesforce SFDC;Great data visualization tools included easy abilityto visualize reports across departments without having
Cons
  • It is hard to say