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EAA ProInsight Review

2

Β·

Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
IT Infrastructure, Monitoring Software

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Description of EAA ProInsight

ProInsight is a web-based solution made to enhance network and service quality. Features include big data and analytics.

Reviews

Global ratings 2
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  • 4
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  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Convenient tool with various benefits

The best thing about this software is that it can be used for both small as well as large companies, which makes it very versatile. This also allows us to monitor our business from anywhere in the world at any time of day or night. There are times when we have been able to use different features and others where certain functions don't work properly due to either lack of internet connection or slow servers. I would say that there should be more options available such as mobile app integration…

Pros
  • Easy interface
  • Can track all data points necessary without having too many tabs open.
  • Very user friendly no need touse Excel!
  • Data exporting feature (CSV) into excel file format

Revainrating 5 out of 5

Great Customer Satisfaction Tool For Call Center

I like that it can be used for both inbound and outbound calls, so you don't have to choose one over another. It also has great reporting capabilities which makes tracking your call center's performance easy! The UI could use some improvement as well. Sometimes when using the dashboard or reports there are times where they do not load properly and take quite awhile before loading. If this happens make sure to refresh the page first. We've been able to track our customer satisfaction numbers…

Pros
  • Good toolset allows data mining by way points.