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Earlyone Review

1

ยท

Excellent

Revainrating 5 out of 5ย ย 
Ratingย 
5.0
Customer Service, Contact Center Software

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Description of Earlyone

Earlyone is a cloud-based queue management system.

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Type of review

Revainrating 5 out of 5

Early One is great tool and product experience

The ease of use, customer support from their team as well as how easy it was to set up queues for our customers. We were able to quickly ramp up using their prebuilt templates which made setting them up very simple. Their platform has been updated several times since we started using them in 2016 so sometimes there are minor changes that need to be done but they're quick about making those updates available through an update process. Queue management at scale can get tricky when you haveโ€ฆ

Pros
  • Ease of setup
  • Agent scheduling options/templates no coding necessary
  • Customer service provided by staff is top notch! Very friendly & helpful.
  • Quick roll outs if new versions come out without any downtime during transition period.you just deploy again into production
Cons
  • There are troubles