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eCIFM Solutions, Inc. Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Value-Added Resellers (VARs), IBM Channel Partners

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Description of eCIFM Solutions, Inc.

eCIFM Solutions Inc. provides Integrated Workplace Management Systems (IWMS) services to organizations looking to improve the efficiency of their real estate portfolios and facilities. eCIFM resells and implements IBM TRIRIGA. eCIFM delivers the IBM TRIRIGA IWMS solution based on its in depth knowledge and experience with the TRIRIGA product and extensive domain knowledge in numerous industries.

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

eCIFM Solutions, Inc. - Great Software, Not User Friendly

The ability to manage all aspects of our facility from one system is very helpful. As we continue to grow it has become more difficult for us to keep up with changes that are made by other users or new ideas brought forth by others. This can sometimes be frustrating because there may not always be someone around who knows how something should work. It's also hard to find information about things like building policies. We've been able to streamline many processes through this software but have

Pros
  • Easy to use interface
  • Quick response time in support tickets (usually within 24 hours)
  • Ability store documents online great way save files securely.
  • Very good customer service

Revainrating 5 out of 5

Excellent customer service and professionalism

The ability for our organization's employees to access information from anywhere at any time is extremely beneficial! There are many features that we haven't utilized yet but have been able learn about through training sessions offered by ECIMS personnel.-The amount of support provided when needed-ECims has always made themselves available whenever there was an issue or question - they were never too busy nor did not seem annoyed/rude if you called during non business hours as well which helped

Pros
  • Easy navigation between screens & tabs within each screen (no needless scrolling)
  • Ability connect with other users around globe via web cam wthout having them download software onto their computer like Skype does
Cons
  • I will keep silent