I like that it is easy to use, with little training needed for new users/agents who have no previous lead management experience or knowledge of how things are done 'out there'. It has helped me keep up my end when dealing wtih multiple leads at once! So far so great. The only thing i wish was better integration into our CRM platform (Salesforce), which could be very helpful if you need support from an admin standpoint while using this product. This helps us manage several accountsβ¦