They were very thorough with our needs analysis and helped us to understand what they could do for us. After receiving quotes, we realized that our current system was substandard and outdated (our old vendor had even stopped supporting it). We decided to go forward with Enquesta as they seemed to have the best fit for our environment. Our implementation process went well, but when I received an email stating "We are going live at midnight," I started getting nervous about the impact this would…