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EvantoDesk Review

4

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Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Customer Service, Help Desk

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Description of EvantoDesk

4 years ago, Simon Sewart was the founder of a small business (ClinicAppointments.com) with 18 employees that was struggling to respond quickly and efficiently to customer emails. Simon looked at all of the available help desk software on the market and quickly discovered that none of it had been built for SMEs; it was all too complicated to configure and use. EvantoDesk is simple help desk software designed specifically for SMEs; in many ways as powerful as enterprise software but without the complexities.

Reviews

Global ratings 4
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  • 4
    2
  • 3
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  • 2
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  • 1
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Type of review

Revainrating 4 out of 5

Very good employee management system

It gives me the ability to manage my clients and employees. I can also check to see who's been in. There's nothing much to dislike about the software. It's easy to use and I love the fact that it's cloud based. It's very cost effective and I highly recommend this software to all SME's. It's helped me be more organized. I don't have to waste time trying to look for people. I can check to see who's been in and who's not. It gives me the ability to have a better overview of my business. It's very…

Pros
  • Easy access from any computer
  • The information is kept secure.
  • Cloud computing makes everything accessible anywhere at anytime!
  • Great customer support team available 24/7 via email, phone or live chat if you need help with anything remotely related
Cons
  • Nothing really comes up when looking through reports

Revainrating 5 out of 5

Great new tool for tracking your team members!!

The ease of use and the fact that I can see everything I need to within seconds, from the first time I log into the system. It's so much easier than using an email or phone app - and I can do it anywhere! There are some things I wish were different - like being able to add more users/users roles. But they're working on this now, so hopefully will be fixed soon! The support is also fantastic. They're always there when I need them and are very quick to respond. So far it has been great! I'm…

Pros
  • Great customer service
  • Easy navigation between screens (even though new!)
  • Everything you could possibly want all in one place.
  • Ability for multiple people at once; everyone gets their own "user" account with permissions
Cons
  • Nothing here

Revainrating 4 out of 5

Very good employee management system

It gives me the ability to manage my clients and employees. I can also check to see who's been in. There's nothing much to dislike about the software. It's easy to use and I love the fact that it's cloud based. It's very cost effective and I highly recommend this software to all SME's. It's helped me be more organized. I don't have to waste time trying to look for people. I can check to see who's been in and who's not. It gives me the ability to have a better overview of my business. It's very…

Pros
  • Easy access from any computer
  • The information is kept secure.
  • Cloud computing makes everything accessible anywhere at anytime!
  • Great customer support team available 24/7 via email, phone or live chat if you need help with anything remotely related
Cons
  • Nothing really comes up when looking through reports

Revainrating 5 out of 5

Great new tool for tracking your team members!!

The ease of use and the fact that I can see everything I need to within seconds, from the first time I log into the system. It's so much easier than using an email or phone app - and I can do it anywhere! There are some things I wish were different - like being able to add more users/users roles. But they're working on this now, so hopefully will be fixed soon! The support is also fantastic. They're always there when I need them and are very quick to respond. So far it has been great! I'm…

Pros
  • Great customer service
  • Easy navigation between screens (even though new!)
  • Everything you could possibly want all in one place.
  • Ability for multiple people at once; everyone gets their own "user" account with permissions
Cons
  • Nothing here