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FCS Concierge Services Management Review

1

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Vertical Industry, Hospitality

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Description of FCS Concierge Services Management

FCS Concierge is a multi-language web-based solution that replaces the traditional way of handling in-house guests and non-in-house guests by fully automating the daily concierge functions and processes. With FCS Concierge, hotel staff can easily manage guest and non-guest profiles, itineraries, restaurant recommendations and bookings, transportation bookings, baggage and parcel delivery, lost and found, as well as customize their own reports.

Reviews

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Type of review

Revainrating 4 out of 5

Excellent Customer Service & Affordable

User interface and web browser compatible with all devices. Very efficient for organizing and tracking customer trips. Can create automated reports of incoming guests. It is not perfect but in my experience they were working on it! The most important thing is you don't have to worry you will run out of service. You must use FCS. The service was fast and the customer service was outstanding. I highly recommend. They help with tracking all your customer’s trips using GPS in the hotels. They…

Pros
  • It is very user friendly and the tracking for guests is great
Cons
  • It could be a bit more customizable