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Fenton Transcription Review

4

·

Very good

Revainrating 5 out of 5  
Rating 
4.8
Other Services, Health Services

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Description of Fenton Transcription

Fenton Transciption is a provider of transcription services to a wide range of end users, including the medical industry, government and law enforcement, and private enterprises. Highly efficient and well trained personnel perform transcription services from within the United States of America.

Reviews

Global ratings 4
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    3
  • 4
    1
  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Very good application, useful and fast

I like that this software has an easy interface. It's a great tool when you are trying to transcribe audio recordings in order to create text files so that you can work with them later or send it to someone else for their review. Sometimes there will be some inaccuracies but not often. The fact that the software is very easy to use makes it very convenient. I would recommend this software to anyone who wants to get accurate transcripts quickly. We use this software at my job to help us…

Pros
  • Easy user friendly program
  • Great product overall, lots easier than using other programs such as word
Cons
  • Good but not great

Revainrating 5 out of 5

Excellent Customer Service & Professional Editors

The customer service was excellent! I had issues with my first transcript not coming through correctly but they were quick in getting me another one once their team realized what happened (and fixed it!). They charge per word so there are no surprises if you do receive an incorrect number or have more words than expected - just be sure that's okay before submitting your work for proofreading/editing as this will add additional time charges which can get costly quickly depending upon how many…

Pros
  • Great Customer Service
  • No hidden fees / extra costs at end due to mistake made by transcriptionist
  • Quick turnaround times when requested, provided all info is correct prior.
  • Reliable & efficient transcripts delivered promptly
Cons
  • So-so

Revainrating 5 out of 5

This is great platform, lots of functions & excellent communication

I like that this service has so many options for my business needs! They are very easy going about it too!! The customer support we receive when ever there's an issue with our account also helps us understand what they can do better next time around (if needed). There really isn't anything i dislike at all but if you're looking into getting transcribing done then definitely go through their website first because not only does every option have its benefits but each one offers different pricing…

Pros
  • Easy access
  • Great price points, no hidden fees or charges.
  • Very professional staff/customer care team members who respond quickly whenever asked questions via email / phone call from customers :)
  • Many great features offered suchs easily accessible transcripts & upload feature is amazing!!!
Cons
  • So-so

Revainrating 4 out of 5

Excellent Professional Business Services

I have been working with this service for over 5 years now at my previous place where we used them as our main transcribing team (over 100 hours per week). They are very professional in their work ethic but also know how important it can be when you need something done right away! We had some issues last year that led us not using these guys anymore so i'm glad they were able fix those problems quickly because sometimes things do get overlooked or forgotten about until later down stream which…