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Fidelity Dining Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Marketing, Demand Generation

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Description of Fidelity Dining

Catalpa Systems is dedicated to designing, developing and implementing cost-effective, full-function, Restaurant Back-office, Corporate Accounting, Distribution, Manufacturing, Logistics and Loyalty solutions for FoodService Operators, Manufacturers and Restaurants.

Reviews

Global ratings 3
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  • 4
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Type of review

Revainrating 5 out of 5

Excellent platform & knowledgeable staff

The ease of use! Our first experience with the software was fantastic, the support team was very helpful and kept in touch throughout our transition from another accounting system. It was easy to learn and customize to fit our needs. We are only 2 years into using the product but we have done everything that we can think of to make it work better for us. Give it a try, you will not be disappointed. No complaints. I highly recommend this program as it is user friendly and has all the features…

Pros
  • Easy access through each department (HR or management) makes finding what your looking for an breeze which saves time when searching around instead having tons going back forth between pages trying find exactly where something may lie within them platform wise
Cons
  • There are troubles

Revainrating 4 out of 5

Very Professional Service With Great Customer Support

They have been very good in their services during our transition of ownership from another management team that was not doing as well with us as we hoped they would be able to do at this time! I am glad there are people who care about what goes into making sure things run smoothly between you both when it comes to your restaurant business relationship/s. That said, nothing yet!! We know they will get great deals done so hopefully sometime soon they can help me reduce some expenses that my…

Pros
  • The customer service was top notch and the accountants were well informed in their field, which is very important as I have a number of restaurants and we want things to run smoothly between each business relationship
Cons
  • There really is nothing at this time that I can say I dislike about the process that I went through

Revainrating 5 out of 5

Great system for all aspects of our business - even our field sales team!

The best part of this system was that it allowed me access from my computer at home or work! I could easily log in anywhere during business hours without having someone else manning our front desk (which would have been too expensive). It also gave us visibility into all aspects of operations - inventory levels/trends etc., employee time sheets were easy enough with little training required by employees who used them regularly as well. There are some features which we haven't yet implemented…

Pros
  • Lots options available including being able track multiple brands individually through one program rather then using separate systems across different locations.
  • Great service overall even though there is no direct affiliation between any departments here currently due do limited personnel numbers
Cons
  • Will fit