I have been working with them over 10 years ago when we were still using Adobe Connect - they are very professional team that does its best everytime you need help or questions answered about any of our products! They do not hesitate asking anything at all regarding AC360 support as long there is some time left in day!! Honestly cannot think many cons so far but maybe just one thing could be improved more than others which would make me happy if it did happen :).
The biggest benefit will comeβ¦