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HELLO Review

1

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Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Customer Service, Contact Center Software

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Description of HELLO

HELLO is the futuristic version of a contact centre to bridge the communication gap between you and your customers. A one-stop solution for tracking, managing and solving customer support tickets so you can streamline your support channels and chat across RCS Widget Bot Social Media (Facebook, Twitter, Whatsapp) Email

Reviews

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Type of review

Revainrating 5 out of 5

Very Pleased With Overall Experience

I like that you're able get help from Hello employees who are located all over North America! It helps if they know how to use an iPhone or Android phone instead than being stuck in front oof someone else's computer/laptop screen :) Their Chat Bot feature has been pretty helpful as well because it allows me access even when am away with meetings etc., Also very pleased at their fast response times especially given its such big organization!! Nothing really about this service itself but rather…

Pros
  • Fast responsive 24x7 Support
  • Very knowledgeable team members always available.
  • Easy navigation between different areas (accounting& tickets vs contact center)
  • Greatly appreciated customer support for new products launch
Cons
  • Some disadvantages