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Hicient Review

4

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Average

Revainrating 3.5 out of 5  
Rating 
3.3
Sporting goods

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Description of Hicient

Hicient is a manufacturer of various sports and outdoor equipment, such as skates, skateboards, and scooters. We are committed to the success of our customers and share their enthusiasm for the active lifestyle by offering them only the best items. We have something for everyone, whether you're a seasoned skateboarder, a weekend warrior, or just looking for a fun way to get some exercise. Our staff is comprised of seasoned experts that are committed to exceeding your expectations in every aspect of the customer service experience. We are dedicated to assisting our clients in locating the best products for their specific requirements and to making the buying process as simple as possible. We appreciate your interest in Hicient.

Reviews

Global ratings 4
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Type of review

Revainrating 4 out of 5

Incredibly Helpful Staff at Hicient Online Shop

The customer support at Hicient.com was better than I could have imagined. I received excellent service and individualized attention from their team of knowledgeable employees throughout my entire purchasing trip. Their prompt responses to my questions and willingness to go the extra mile to locate the item I needed demonstrated their commitment to ensuring my complete happiness. Hicient's dedication to quality and excellent customer care earns my highest recommendation.

Pros
  • Knowledgeable Experts
Cons
  • Inconsistent product quality

Revainrating 1 out of 5

Experience at Hicient Online Store Was Unsatisfactory

Although I had great expectations for the Hicient online store, I was disappointed with the quality of my purchases. Despite their assertions that they employ seasoned experts committed to offering the best customer service, I found their service to be subpar. It was challenging to contact their customer support staff, and when I did, they didn't seem particularly interested in answering my questions. I felt like a low-value client because of the unresponsiveness and lack of individualized…

Pros
  • Emphasis on client satisfaction
Cons
  • Service to customers that is occasionally unresponsive

Revainrating 3 out of 5

I was dissatisfied with Hicient Company.

Initially, I looked forward to doing business with Hicient Company; however, my interactions with the company were anything but positive. I found their service to be below standard, despite their assurances that they employ a staff of highly trained experts who are solely focused on satisfying customers. When I contacted customer support about the discrepancy between the product I received and the one I had ordered, I got the cold shoulder. I kept getting handed from pillar to post without…

Pros
  • Helping hand, one-on-one
Cons
  • Protracted waits for the dispatch

Revainrating 5 out of 5

I was blown away by the remarkable service provided by Hicient Company.

My time spent with Hicient Company was nothing short of extraordinary. Their team of highly skilled professionals is genuinely committed to delivering the highest possible standard of customer service at all times. As soon as I got in touch with their customer service team, I was surprised by how quickly they responded to my inquiry and how carefully they paid attention to the details. They responded quickly to all of my inquiries and went above and beyond to ensure that I had a pleasant and…

Pros
  • Requests are answered quickly.
Cons
  • Fewer products to choose from